Returns & Exchanges
At Crests & Arms, we want you to be completely satisfied with your home decor and heritage-inspired pieces. If your purchase does not meet your expectations, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all protective materials are included to prevent damage during transit.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it securely to the outside of your parcel, covering any previous shipping marks.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing